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Customer Service


We offer complimentary shipping within United States. Please allow 24-48 hours for processing of your order. Once your order has shipped, you will receive an email confirmation with tracking information included. Orders shipped through USPS will arrive typically in 2-5 business days. Signature requirement for packages are available upon request.


Orders are usually delivered within 3-5 business days but delays could occur during customs clearing and busy periods.

Orders are usually confirmed, packaged and dispatched within 2-5 business days after the order is placed. International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates. Shipping, duties and taxes, when applicable, are nonrefundable. Please note that at the moment, we are unable to ship to FPO/APO addresses and to PO Boxes.

We can only deliver packages to the address that was requested when your order was placed. We do not reroute any packages and do not offer location pickup service.

For selected group(s) of styles on the website, that are not immediately available but coming very soon, we may provide customers with the option to place an "Order" for these item(s). When you place an Order, we will provide an estimated shipping/ availability date, which may be subject to variations but is usually within 3 weeks unless otherwise specified. Once the item(s) becomes available, we will process and ship your order. At this point, you will receive a shipping notification via email. In the event that the item(s) does not become available at the communicated shipping/ availability date, we will notify you via email. You will be informed of the order status and given the opportunity to cancel the order, or to agree to a future delivery date.

For U.S. orders consisting of both Pre-Order items and regular items, we will ship the regular item first and then the Pre-Order/ back-order item(s) will be shipped once the item(s) becomes available. For orders consisting of multiple Pre-Order items with different delivery dates, we will ship the items as they become available.

For technical reasons, it is not possible to change your order once it has been shipped. We therefore ask you to please check your shopping bag carefully before finalizing your order. Unfortunately, after receipt of the Shipping Confirmation, you are not able to cancel your order anymore. All items purchased online can be returned within 14 days, free of charge. In case you need further support, please contact our Customer Service:

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If you have set-up a personal account with INOLA OJÉN, you will be able to view and track the status of your shipment in My Account. If you are not registered yet, you can still track your orders but we suggest you sign up to comfortably track your future orders.

We want every pair of shoes to meet your expectations. We will accept returns within 14 days of delivery. Returned items cannot have any scuffs, marks, scratches or signs of wear. All tags, dustbags and shoebox are considered part of your purchase and must be returned undamaged and in the original condition to be accepted.

Once your return is received, please allow 24-72 hours for processing. If approved, you will receive a follow-up email. Return will be processed to the original form of payment.

For any other questions please CONTACT US.

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